Refund policy

REFUND POLICY

Last updated: 31 August 2026

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

1. Perishable products

Fresh food products are perishable and cannot be returned or refunded for change of mind. Orders may be changed or cancelled without charge until 12 noon on the Wednesday before delivery.

2. Faulty or incorrect orders

If an order arrives damaged, warm, incomplete, incorrect or otherwise not of acceptable quality, contact us at hello@pastapurists.co.nz within 24 hours with a photograph of the product and its packaging.

Where the failure is of a substantial character, you may choose either a full refund or a replacement. Where the failure is minor, we will repair, replace or refund. Store credit is available as an alternative where you prefer it. We do not require perishable products to be returned, and where a return is required we meet the cost.

3. Non-perishable products

Non-perishable products may be returned within 30 days of delivery if unused and in their original condition. Return postage for change-of-mind returns is at your cost. Contact us at hello@pastapurists.co.nz for return instructions. Refunds are issued once the product has been received and inspected.

4. Subscriptions

Your first order is charged when you place it. After that, subscriptions are billed every Thursday and delivered the next day.

Subscription deliveries may be skipped, paused, swapped or cancelled at any time from your account. Changes must be made by the end of Tuesday, so we can prepare your order in time for Friday delivery. Where payment has already been taken for a delivery that does not go ahead, it will be refunded.

5. Allergens

Ingredient and allergen information is published on each product page and on our Nutrition Information page. Our products are prepared in a kitchen that handles cereals containing gluten, egg, milk, soy and tree nuts. We take reasonable precautions but cannot guarantee that any product is free from a given allergen. Customers with a severe allergy should contact us before ordering.

6. Product recalls

Pasta Purists Limited operates under a registered Food Control Plan and all production is batch coded and traceable. In the event of a recall or withdrawal, affected customers will be contacted using the details supplied with their order, a notice will be published on our website, and the Ministry for Primary Industries will be notified. Affected products should not be consumed. Refunds will be issued in full and return of the product is not required.

7. Processing

Refunds are issued to the original payment method. Banks typically take 2 to 10 working days to process a refund.

Contact: hello@pastapurists.co.nz

Pasta Purists Limited · NZBN 9429052498138