Refund policy

REFUND POLICY
Last updated: 11 June 2026

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

FRESH PASTA AND PERISHABLE PRODUCTS

Our pasta kits and sauces are made fresh and are perishable, so we are unable to accept returns or offer refunds for change of mind on these products. Please choose carefully and check your delivery details before ordering.

IF SOMETHING ISN'T RIGHT

If there is a problem with your order — it arrives damaged, warm, incomplete, incorrect, or isn't of the quality you should expect from us — we will make it right with a replacement, a credit, or a refund, as the Consumer Guarantees Act requires.

To help us resolve it quickly, please contact us at hello@pastapurists.co.nz as soon as possible after delivery, ideally within 24 hours for chilled products, and include a photo of the product and packaging. Because our products are perishable, the sooner we know, the easier it is to put things right.

NON-PERISHABLE PRODUCTS

For non-perishable items from our Bottega di Nonna range (such as apparel), the Consumer Guarantees Act applies: if an item is faulty or not as described, we will replace or refund it.

We also accept change-of-mind returns on non-perishable items within 30 days of delivery, provided the item is unused, unworn, and in its original condition. Return shipping for change-of-mind returns is at your cost. Once we receive and inspect the item, we will refund the purchase price to your original payment method.

SUBSCRIPTIONS

You can skip, pause, or cancel your subscription at any time from the My Account area or by emailing us. To avoid being charged for an upcoming delivery, changes must be made by 12pm Monday (for Tuesday delivery) or 12pm Thursday (for Friday delivery). Orders already charged are treated the same as any other order under this policy.

MISSED OR FAILED DELIVERIES

Because our products are perishable, please make sure someone is available to receive your delivery or provide safe-place instructions at checkout. If your order doesn't arrive on its scheduled delivery day, contact us at hello@pastapurists.co.nz within 2 days so we can investigate with our courier and arrange a replacement or refund where appropriate. See our Shipping Policy for full delivery terms.

HOW REFUNDS ARE PROCESSED

Approved refunds are processed to your original payment method. Depending on your bank or card issuer, it may take 2 to 10 business days for the refund to appear.

CONTACT

Questions about this policy or an existing order: hello@pastapurists.co.nz

Pasta Purists Limited