See below for answers to your questions
FAQs
What's included in a kit?
Everything the dish needs: fresh pasta, the finished sauce, and any toppings like freshly grated Parmesan or pangrattato. You cook the pasta, bring it together with the sauce, and plate up. Full contents are listed on each product page.
How many does a kit feed?
Each kit is a double portion: 240g of fresh pasta and 180g of sauce, or 16 ravioli with their flavoured butter. Dinner for two, or one very good dinner twice.
How long does it take to cook?
Most of our dishes are on the table within 5 to 10 minutes. Fresh tagliatelle and pappardelle cook in 2 to 3 minutes; ravioli take a little longer. Every kit comes with step-by-step instructions, and the full method for each dish lives on our Recipes page.
Where do your ingredients come from?
New Zealand producers first, wherever practical. You can read more about how we source on our Sustainability page.
Storage & Freshness
How fresh is the pasta?
We make it fresh and deliver it chilled. Use it by the use-by date printed on the packaging and keep it in the fridge until you cook.
How do I store my kit?
Straight into the fridge as soon as it arrives, and keep everything chilled until you cook. Each component has its own storage instructions on the packaging.
Can I freeze the pasta?
Yes, the whole kit freezes, for up to 12 weeks. Freeze everything in its packaging before the use-by date. The pasta: whatever you do, don't defrost it. It goes straight from the freezer into the boiling water and needs just a minute or two longer than usual.
The sauce and toppings like the Parmesan and pangrattato: thaw overnight in the fridge, then use as normal.
The butter pottle is even easier, straight from frozen into the pan.
How does my order stay cold on the way to me?
Every order ships in insulated packaging with ice packs, designed to hold a safe chilled temperature through the delivery run. Put everything in the fridge as soon as it arrives.
Delivery
Where do you deliver?
Auckland. Pop your postcode into our delivery checker to see if we reach you. If we're not in your area yet, leave your email there and you'll be the first to know when we expand. We don't deliver to PO boxes.
When do you deliver?
Every Friday. Order by 12pm Wednesday and your pasta arrives fresh on Friday. You'll choose your delivery date in the cart when you order.
How much is delivery?
Delivery is calculated at checkout, and free on orders over $85.
What if I'm not home?
Our courier will leave your order in a safe place, and the chilled packaging keeps everything cold for a few hours. Because the products are perishable, we recommend being home if you can, or leaving clear delivery instructions at checkout.
Can I track my delivery?
We are not currently set up to offer order tracking, you'll be notified when your order has been delivered.
We hope to bring this feature to you soon.
Subscriptions
When will I be charged?
Your first order is charged when you place it. After that, subscriptions are billed every
Thursday and delivered the next day. You'll get an email a few days before each charge so there are no surprises.
How do subscriptions work?
Build your menu, choose weekly, fortnightly or monthly, and your box arrives every
Friday on that rhythm. Monthly deliveries arrive every four weeks. You can also order
one-off with no subscription at all.
Can I skip a delivery or pause my subscription?
Yes, any time from the My Account area, or email us. Changes must be made by the end of Tuesday, so we can prepare your order in time for Friday delivery.
How do I cancel my subscription?
From the My Account area, any time, with no cancellation fee. The same cut-off applies: cancel before the end of Tuesday to avoid being charged for that Friday's delivery.
Can I change the dishes in my subscription?
Yes, from the My Account area up until the end of Tuesday. If you need to make urgent changes after that cutoff, email hello@pastapurists.co.nz.
Dietary & Allergens
Are your products suitable for vegetarians?
Several of our dishes are vegetarian. Check the dietary tags on each product page.
Do you have vegan options?
Our Roasted Red Pepper Crema sauce is plant-based. Our fresh pasta is made with egg, so to keep a dish fully vegan, pair the sauce with a dried pasta at home. The dietary tags on each product page show what's what.
Do you have gluten-free options?
Not yet. Our fresh pasta is made with wheat flour and egg, so none of our current dishes are gluten-free. If that changes, you'll hear about it here first.
How do I check allergens?
Every product page lists the full ingredients and allergens for each component of the kit, and everything is printed on the packaging too. Our kitchen handles wheat, gluten, egg, milk, soy, nuts, and sulphites, so we can't guarantee any product is completely free of an allergen. If you have a severe allergy, get in touch before ordering: hello@pastapurists.co.nz
Orders & Getting in Touch
Can I change or cancel my order?
Yes, up to 12pm on the Wednesday before your delivery. Email hello@pastapurists.co.nz and we'll sort it. After that your order is already being made and packed, so we can't make changes.
Something's wrong with my order. What do I do?
Email hello@pastapurists.co.nz as soon as possible, ideally within 24 hours for chilled products, with a photo of the product and packaging. If it arrived damaged, warm, incomplete, or below the standard you'd expect from us, we'll put it right with a replacement or refund. Full details are in our Refund Policy.
Do you do wholesale or corporate orders?
For wholesale, bulk, or corporate enquiries, email hello@pastapurists.co.nz and we'll talk.
How do I get in touch?
Email hello@pastapurists.co.nz, call us on 021 745 580, or use the contact form on our website. We're a two-person kitchen, so give us a little time and we'll always come back to you.